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Posted: 11/17/2023

Position Announcement - Volunteer Manager  

WHO WE ARE: Gateway Arch Park Foundation is a non-profit conservancy dedicated to ensuring Gateway Arch National Park and its surroundings are a welcoming, vibrant, and well supported public space for generations to come. The Foundation partnered with the National Park Service, Great Rivers Greenway, Bi-State Development, City of St. Louis, and other civic interest groups to revitalize the Gateway Arch grounds, museum and surrounding areas. As the official philanthropic partner of Gateway Arch National Park, we fundraise to conserve, maintain, program and support education opportunities at the park. Learn more about us and our exciting vision at

OUR OPPORTUNITY: This is a unique opportunity to join a small, passionate, collaborative team of professionals committed to the future of one of the world’s most iconic national parks in our region. By joining the Foundation, you will play an integral part in moving our mission forward as the conservancy for Gateway Arch National Park.
We are seeking a dynamic, creative, and passionate professional to manage the day-to-day operations of the co-managed volunteer program between the National Park Service and Gateway Arch Park Foundation.  This individual reports to the Senior Manager of Operations and Volunteer Engagement with counsel from the Volunteer Coordinator of Gateway Arch National Park. The Volunteer Manager works with senior staff, members of the development, communications, administrative teams, National Park Service staff, other partner organization staff, and a large corps of volunteers to accomplish mission focused goals and programs annually. This is a full-time, exempt position in a flexible working environment. Benefits include health insurance, parking stipend, 401K, long & short-term disability coverage.  The salary range is $52,500-$56,500. 

  • Work with National Park Service and Foundation staff to identify and evaluate volunteer needs, enhance existing positions, and develop new volunteer positions that serve the mission of NPS and the Foundation.
  • Facilitate group volunteer activities for community organizations, businesses, and schools in coordination with appropriate NPS staff.
  • Management and evaluation of volunteer recruitment, screening, policies and guidelines, orientation, training, and onboarding.
  • Work within guidelines of NPS volunteer management practices.
  • Serve as a leader for volunteer activities by planning and implementing volunteers at events handling logistics, equipment setup, registration, and follow up.
  • Ensure diversity and inclusion within volunteer program.
  • Build and foster volunteer relationships to increase loyalty and commitment to serve resulting in volunteer retention.
  • Manage all aspects of online tracking including agreements, service hours, trainings, etc.
  • Compile monthly and annual reports including number of volunteers, hours, and program growth year over year.
  • Determine effectiveness through evaluating the supervision of volunteers and the roles volunteers play at the Foundation and in the national park annually.
  • Actively participate in park and partner meetings and committees to stay informed and fulfill operational needs.
  • Manage all volunteer communications by maintaining open communication with volunteers through e-mails, mailings, trainings, and meetings.
  • Work with the communications team to maintain the volunteer section of the Foundation’s website.
  • Assist in planning, monitoring, and reporting of volunteer budgeting.
  • Ensure volunteer program compliance with all safety and risk management requirements.
  • Continue education and network by attending conferences, seminars, and functions concerning volunteer management topics.
  • Identify and secure opportunities for outreach with community groups to promote the Foundation’s mission and increase recruitment. 
  • Manage or assist with other Foundation projects and events as needed.
  • Minimum of 3-5 years successful experience in management with at least one- year experience as a supervisor in volunteer management or related experience and training.
  • Bachelor’s degree from an accredited university. Volunteer Services, Non-Profit Management, Parks and Recreation, or related field or equivalent preferred.
  • Demonstrated experience with community-based work; capacity and desire to work with diverse constituencies and a commitment to public interest. 
  • Proven experience working with multiple staff, volunteers, and program responsibilities.
  • Possess the ability to work independently and within a collaborative environment with all levels of staff, NPS employees, guests, and volunteers.
  • Ability to read, analyze, interpret, and work within Foundation and NPS procedures and guidelines
  • Proven track record of discretion and good judgement while working with confidential and sensitive information.
  • Demonstrated ability to work well under pressure, prioritize multiple time-sensitive tasks, and meet deadlines.
  • Possess strong organizational and administrative skills including record keeping and reporting.
  • A self-motivated individual with proven leadership abilities.
  • Outstanding communication, presentation, writing and interpersonal skills.
  • Ability to develop effective partnerships with internal and external constituencies.
  • Experience in managing a volunteer program is a plus.
  • Ability and willingness to work nights and weekends and to work outdoor and indoor events.
  • Excellent computer skills including intermediate level of proficiency or above with Microsoft office applications. Working knowledge of database software is preferred.
  • Passion for our mission and motivation to exceed expectations to make a positive contribution to the organization and greater community.
  • Must possess a valid driver’s license with a safe driving record.
Physical Requirements:   The individual must be able to perform the essential functions of the job satisfactorily as outlined in this job description; where necessary for a qualified individual with a disability to perform the essential functions of the job, reasonable accommodations will be provided.
  • Ability to utilize computer keyboard (typing) and sit for extended periods of the workday within an office environment.
  • While performing the duties of this job, the employee is at times exposed to outside weather conditions while moving between various park buildings and on park trails.
  • Employees, at times, staff public and private events at booths and tables outdoors and indoors
  • The general noise level in the office environment is moderate to quiet with some exceptions.
  • Ability to operate personally owned vehicle.
  • Ability to lift and carry up to 20 lbs. when transporting supplies.
  • Passion for St. Louis, National Parks, and the positive impact the Foundation has on Gateway Arch National Park, the City of St. Louis, and the region.
  • Ability to thrive in and enjoy a fast-moving entrepreneurial environment.
  • Willingness to work on other duties as assigned, supporting teammates on a small collaborative team.
  • This position requires working limited nights, weekends, and holidays as necessary.
  • All employees of Gateway Arch Park Foundation are subject to mandatory background checks upon hiring.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, veteran or military status, pregnancy, marital or familial status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.
Gateway Arch Park Foundation is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Diversity, Equity, and Inclusion Statement: The Arch belongs to everyone. Gateway Arch Park Foundation seeks to create inclusive environments for people to be themselves by identifying, accepting, embracing, and celebrating our differences. We are authentic in our work in Gateway Arch National Park and Downtown St. Louis by creating places, programming, and experiences that reflect the community. We are committed to ensuring all feel welcome at the Arch.
If you are qualified and interested, take the next step, and submit your resume, cover letter and relevant writing sample (solicitation letter, proposal, etc.) for consideration All resume submissions will be treated as confidential.

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