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Bilingual Carrier Relationship Manager I

Posted: 04/17/2024

Responsible for overall management of assigned carrier accounts, taking a leadership role in developing mutually beneficial working relationships, achieving account efficiencies, and furthering the success of both the carrier’s and Cass's business through reporting, process improvements, and training to facilitate the carrier’s full utilization of Cass services and products.  Provides clear direction to all internal staff concerning carrier processes.  Remains in collaboration with the Automation team, Client Relations, Business Systems and Carrier Sales, providing insight to all groups regarding areas of opportunity.  


  • Independently manage all the service activities with our largest carriers and communicate verbally and in writing such that a collaborative relationship is developed.
  • Possess a thorough understanding of all the services and tools that Cass provides for the purpose of communication and demonstrating them to the carriers and making recommendations to improve processing efficiency and quality.
  • Demonstrate the ability to coordinate the assignment and management of carrier priorities.
  • Thoroughly analyze issues and requests, identify root cause, and clearly communicate solutions to carrier.
  • Keeps management, appropriate internal resources and carrier leadership team informed of significant issues on a timely basis.
  • Function as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management.
  • Share knowledge of duties and carriers with fellow employees. Help train and mentor fellow employees.
  • Other duties as assigned.


  • Strong, well-developed interpersonal skills to maximize carrier interaction and develop a working relationship. As well as the ability to work effectively with other departments of Cass.
  • A high level of analytical skills to evaluate and process carrier requests and to understand the client’s operational and data processing systems, etc., in support of meeting carrier needs in a mutually beneficial way.
  • Proficient in Microsoft Office Suite.
  • A strong ability to communicate effectively, both written and verbally at all levels.
  • A technical level of knowledge normally acquired through completion of a bachelor’s degree in business administration, logistics, or related area or equivalent experience.
  • Two years of progressively complex transportation systems experience in a technical setting associated to a transportation/logistics carrier or customer service environment.
  • Customer relations experience in a technical service environment with progressive responsibilities in managing dedicated accounts.
  • Fluent in Spanish and English, written and verbal required


You can directly apply through Cass's website at Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process. 


Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $80 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Cass is part of the Russell 2000®.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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