Teller
St. Louis Community Credit Union Position: Teller
Overview:
St. Louis Community is more than a credit union. As a Community Development Financial Institution (CDFI), we exist to serve communities through financial hope and inclusion.
We’re looking for excellent people to be part of our giveback. We are committed to hiring in the neighborhoods we serve, and we recruit and retain people of all backgrounds to help meet the financial services needs of our members and our community. We are especially looking for bilingual individuals to join us to help provide better service to our existing Hispanic members and assist us in growing our Hispanic membership.
If you have a great work ethic, motivation to excel, and a desire to serve, come grow with us. You’ll find more than a job here. You’ll find a passion and a career. Are you ready to make a difference? Apply today!
St. Louis Community Credit Union is an Equal Opportunity Employer.
Job Summary:
Tellers assist members in person, by phone, and by mail with specific account requests. They are responsible for managing an assigned cash drawer with accuracy and are expected to be in balance at the end of each workday. Tellers should have a working knowledge of the products and services offered by the Credit Union and are responsible for discovering opportunities to serve each member they assist. They will also assist Branch Managers /Assistant Branch Managers with assigned duties.
Essential Functions:
- Process members’ financial transactions; including deposits, cash/check withdrawals and loan payments/advances; sell negotiable instruments; transfer funds for members as directed; complete wire transfers; assist members in activating and pinning, deactivating, and reordering debit cards; complete all other transactions as requested.
- Verify member identification according to guidelines to avoid fraudulent transactions.
- Receive share drafts/checks, verify proper endorsement and determine appropriate check holds.
- Complete all transactions with accuracy.
- Balance currency, coins, checks, and negotiable instruments at the end of the workday to ensure balancing accuracy.
- Based on assignment, balance ATMs, verify and post night deposit transactions, balance and process check batches for proper clearing, and process transactions received through the mail.
- Manage cash load to ensure cash and vault drawers are within acceptable limits.
- Make a concerted effort to solve members’ issues and concerns.
- Counsel members on account questions relating to deposit products, loans, and services offered at the Credit Union.
- Serve each member with courtesy and respect.
- Discover opportunities to serve every member assisted by offering products and services that meet their needs and enhance their personal finances.
- Strictly adhere to all safety and security procedures, including opening and closing the offices.
- Uphold the highest standard for keeping members and Credit Union business strictly confidential.
- Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations, especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge will be determined by the employee’s position and responsibility.
- Be knowledgeable of and adhere to all guidelines specified under internal audit control policies and procedures.
Each employee of St. Louis Community CU will be held to and accountable for each of the areas outlined in our “ACT” plan listed below:
Accountable
- Reliable: ready to work at scheduled times
- DWYSYWD: do what you say you will do
- Responsible: perform job duties accurately, on time, and within budget; don’t pass the buck when something goes wrong
- Resourceful: run it like you own it (use CU resources wisely)
- Avoiding actions that warrant a write-up
Compliant
- Adhere to all Credit Union policies and procedures
- Have strong attention to detail to avoid repeated errors and errors due to blatant negligence
Teammate
- Supportive: help your co-workers succeed
- Cooperative: work together, not in isolation (together, everyone achieves more)
- Golden Rule: treat others the way you want to be treated
- Attitude: help create a friendly and positive atmosphere wherever you are
- Have no negative internal survey reports
Additional Responsibilities:
- Replenish forms in the work area.
- Complete special projects and miscellaneous assignments or functions as required and/or assigned.
- High school education or sufficient technical/trade/business school classes. One (1) year of previous teller experience is preferred but not required.
- Must be able to lift 10-30 pounds and reach above head to move files if necessary.
- Experience in handling large cash amounts.
- Basic computer skills and working knowledge of office equipment (copy machines, scanners, etc.
- Clear, concise oral and written communication skills for member transactions by phone or in person.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to do data entry, stand/walk, talk and/or hear. The employee must be able to lift and/or carry cash drawers, bags of coins, boxes of checks, receipts, and envelopes up to 30 pounds. The employee is also required to lift, carry, reach above shoulders, stoop pull, and bend while stocking teller supplies. The employee must occasionally drive from his or her home office to different branches.
Benefits:
- Medical, dental, and vision insurance
- Ancillary life insurance
- Matching 401(k)
- Pension
- Paid vacation time, personal days plus federal holidays
- Competitive pay
- Paid training
- Opportunities for career growth (promoting from within)
