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Bilingual Costumer Service Representative

Essential FunctionsProvide a high level of customer service and support to external customersSupport inquiries received via live chat, email or telephoneAuthenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if neededResearch information and complete data entry to note customer interaction resultsIdentify and escalate appropriate requestsRemain current with product knowledge and administrative requirements through