Customer Service: Increasing Customer Retention & Sales

Poor Customer Service is bad for business regardless of industry, products and services. The good news is that exceptional customer service is within the reach of any company and can be leveraged to be a differentiator to yield a competitive advantage. This workshop explores the scope of both external and internal exceptional customer service, which drives customer service productivity and satisfaction. The results include incremental customer retention & sales and engaged employees.-Presented by Arturo Corral and John Auer, Sedona Management